Contact
Email: hello@swipeflowsocial.com
Address: 205-233 Abbott St, Vancouver, BC, Canada, V6B 2K7
1. Scope
This Policy applies to information we collect through the Service, including when you create an account, build a public profile, add channels and links, upload content, purchase a subscription, or contact support. Third party sites and services you link to or embed (for example, Instagram, TikTok, YouTube, Shopify) are governed by their own policies.
2. Public Profiles — Important
Swipe Flow Social profiles are public by default. Private profiles are not currently available. Your profile content may be viewable by anyone, may be shared by others, and may be indexed by search engines. Do not post sensitive personal information you do not want public.
3. Information We Collect
A) Information You Provide
- Account info: email address, username, and password
- Profile info: bio, profile image, display name, social handles
- Content you upload or publish: text, images, videos, and other media
- Links and channel configuration you add
- Support communications: messages and any attachments
B) Payment and Billing Information
If you subscribe, payments are processed by Stripe. We receive limited billing information such as subscription status, plan, billing history, and transaction identifiers. We do not store full payment card numbers.
C) Information Collected Automatically
- Device and log data: IP address, browser type, device identifiers, pages viewed, timestamps, referral URLs
- Usage data: clicks, interactions, feature usage, diagnostics, crash reports
- Cookie and similar technology data (see Cookies and Tracking)
4. Cookies, Analytics, and Advertising Tracking
We use cookies and similar technologies (for example, pixels, SDKs, local storage) for:
A) Essential Operations
Login sessions, security, fraud prevention, and basic functionality
B) Analytics and Product Improvement
Google Analytics and Hotjar to understand usage and improve the Service
C) Advertising and Measurement
Meta Pixel and TikTok Pixel to measure marketing performance, build audiences, and deliver ads that may be more relevant. These tools may collect or receive information such as your IP address, device identifiers, browser information, pages viewed, events (for example, sign up or purchase), and approximate location derived from IP.
Your Choices
- You can control cookies through your browser settings
- You can often opt out of interest based ads through platform settings (for example, Meta and TikTok ad preferences)
- If you implement a cookie banner, you should use it to capture consent where required, especially for advertising cookies
5. How We Use Information
We use information to:
- Provide, operate, and maintain the Service, including public profile display
- Create and manage accounts, authenticate users, and secure logins
- Process subscriptions and manage billing through Stripe
- Enforce limits, prevent abuse, and moderate content
- Improve performance and develop new features
- Communicate with you about the Service, support, and important notices
- Market and promote Swipe Flow Social, including featuring public profiles and content as described in our Terms
6. How We Share Information
We may share information with:
A) Service Providers
Hosting, databases, email delivery, customer support tools, analytics providers (Google Analytics, Hotjar), ad partners (Meta, TikTok), and payment processing (Stripe). They process information for us to provide their services.
B) Legal and Safety
If required by law, court order, or to protect rights, safety, and the integrity of the Service.
C) Business Transfers
If we undergo a merger, acquisition, financing, or sale of assets, information may transfer as part of that transaction. We do not sell personal information for money. We do share certain data with advertising and analytics partners as described above.
7. Data Retention
We retain information as long as needed to provide the Service and for legitimate business purposes, including security, dispute resolution, and enforcing our agreements. If you delete your account (or request deletion), we will take steps to delete or de-identify personal information, unless we must retain certain information for legal, billing, or security reasons. Public content you posted may persist in caches, shares, screenshots, or third party re-posts.
8. Security
We use reasonable safeguards designed to protect information. No method of transmission or storage is completely secure.
9. International Transfers
We may store and process information in Canada, the United States, and other locations where we or our service providers operate. Data protection laws may differ by jurisdiction.
10. Your Rights and Requests
Depending on where you live, you may have rights to access, correct, or delete personal information, and to withdraw consent where applicable. To make a request, email hello@swipeflowsocial.com with subject "Privacy Request." We may need to verify your identity.
11. Children
The Service is not intended for children under 13. If you believe a child provided personal information, contact us and we will take appropriate steps.
12. Changes to This Policy
We may update this Policy from time to time. We will update the "Last Updated" date and may provide additional notice if changes are material.
13. Contact
hello@swipeflowsocial.com
Square Digital Inc and Digiform Solutions LLC
205-233 Abbott St, Vancouver, BC, Canada, V6B 2K7